To our patients and friends of Sensu
As you will no doubt be aware, Sensu has been closed since Monday 23 March due to the unprecedented COVID-19 (Coronavirus) situation.
Following the recent change in government guidelines announced by the Prime Minister on Sunday 10 May, we wished to update you regarding the progress of reopening Sensu.
Sadly, the measures announced by the Prime Minister do not at this stage signal the return of non-essential dentistry in England that would be required for Sensu to reopen. The timing of reopening is largely dependent on the advice of several health and dental bodies, and at this time their decision is unchanged and hence we are unable to offer our services in person. Please know that we are as keen to reopen as you undoubtedly are, but we must consider the safety of our patients and team before we do so.
We are working hard to ensure that when we are able to reopen we can safely provide all the services required by our patients, whilst maintaining the appropriate level of social distancing and adherence to PPE protocols required in order to keep our patients and staff safe. As you can imagine, the advice surrounding this changes regularly, but please rest assured when we do reopen, we will be amongst the safest places you could possibly visit, and you will receive the same great service you have come to know and love.
In the interim, we continue to have a skeleton team of administrative staff working from Monday to Saturday, and these dedicated individuals will endeavour to assist with any enquiries you have as best they.
Advice for existing patients
If you already have an appointment scheduled, please wait to be contacted by our team who will advise you of your options by email.
If you are an existing patient (in orthodontic treatment and/or a Sensu member) and you have an emergency, please email or call us in the first instance. We will advise you accordingly as the guidance on the care we can provide is continually changing.
You can find advice on how to manage broken braces from home here.
If you have worn your last Invisalign aligner for the recommended duration, keep wearing that aligner at night time until you can move on to your next aligner or receive further instructions from our team. We’ll be sharing more guidance on Invisalign treatment on Instagram over the next few days.
We recommend checking back to this page and following us on Instagram for further advice and updates.
We are as committed as ever to progressing your treatment and answering your queries. We will do everything we can to minimise the impact of this closure. The safety of our team and patients is paramount as we take this course of action. Rest assured, we will keep you informed at every stage as we work towards the time when we can resume our usual service.
Thank you for your support and understanding.
The Sensu team
Last updated: Saturday 16 May