Screening questionnaires

To minimise the risk of spreading COVID-19, and to help us ensure you receive the appropriate care, we are screening everyone for COVID-19 symptoms. We will also be asking new and existing patients to complete a new medical history form to ensure our records are up to date.

We will email you a digital questionnaire ahead of your appointment. If we don’t receive your completed form before your appointment, we may not be able to see you. Please email if you need any assistance.

If you develop COVID-19 symptoms after submitting your form, please contact us.

Please attend alone

To limit the number of people within the practice, we would kindly ask you to attend your appointment alone, unless a parent/guardian chaperone is required.

No waiting areas

Our waiting room will be closed, so please arrive for your appointment at the stated time.

When you arrive at the practice, you will be greeted by a member of our team and asked to wait outside while observing social distancing guidance. When your clinician is ready, you will be invited straight into the surgery.

We appreciate that public transport is unpredictable. Unfortunately, if you’re late for your appointment, we may not be able to see you, and we’ll need to arrange a new time and date.

Toilets for staff only

Our toilets will be closed except to staff, so please bear this in mind and make prior arrangements.

Facial coverings and hand sanitiser

Please wear a face covering to your appointment. We will ask you to use hand sanitiser when you enter and leave the practice.

Social distancing

Signage is in place throughout the practice advising you of the social distancing measures we have in place.

Before we take you into the surgery, we’ll ask you to place your belongings in a sanitised perspex box, which will be safely monitored by our team.

Enhanced PPE

You’re already used to seeing us in Personal Protective Equipment (PPE), but you may notice that we’re wearing more protection for specific procedures to keep everyone safe. This extra PPE is in line with the latest guidance from the dental and scientific authorities.

Limitations on treatments

While we are delighted to reopen, we are still required to avoid the use of specific aerosol-generating procedures which could increase the risk of airborne exposure to COVID-19.

If the need for such a procedure arises during your treatment, we may ask you to arrange a follow-up appointment for a later date.

Increased infection control

Visiting the dentist is already one of the safest things you can do, thanks to our expertise in infection control. In response to COVID-19, our protocols have become even more stringent. We have increased the time between appointments to allow for enhanced cleaning after each procedure and implemented an increased regimen of deep cleaning. We are continually evaluating these processes and will respond quickly to the latest guidance.

Contactless bookings and payments

We have removed our front of house team from our reception desks, so shortly after your visit, we will contact you to arrange your next appointment. If you have questions about the next steps of your treatment, please discuss these with your clinician or contact

If we need to take a payment from you, we’ll contact you to arrange this before your appointment.

Cancellation policy

We are experiencing a high demand for appointments. If you are unable to attend yours, please let us know with at least 48 hours’ notice so that we can offer your slot to another patient. Failure to do this may lead to deposits or charges being required to secure future appointments.

Last updated: Thursday 14 January

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